Last Updated: November 1, 2023
These Terms of Service ("Terms") govern your access to and use of the Traw White Jewelry website, products, and services. Please read these Terms carefully before using our services. By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
By accessing or using our website at trawwhite.center (the "Site"), purchasing our products, or otherwise engaging with our services, you agree to these Terms. If you do not agree to these Terms, you must not access or use our services.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of our services after any changes indicates your acceptance of the revised Terms.
We make every effort to display our products and their features accurately, including colors and materials. However, the actual colors and details you see may depend on your monitor, and we cannot guarantee that your display will accurately reflect the appearance of the product upon delivery.
Product specifications, dimensions, and weights provided on our Site are approximate and for reference only. We reserve the right to make changes to product designs, materials, or specifications without notice.
All prices are shown in British Pounds (£) and include VAT where applicable. Prices are subject to change without notice.
We make every effort to ensure product availability, but we do not guarantee that all products displayed on our Site will be in stock or available for immediate delivery. If a product is unavailable after you place an order, we will contact you to discuss alternatives or arrange a refund.
For custom or bespoke jewelry orders, specific terms, including pricing, timelines, and revisions, will be agreed upon separately in writing before work begins. Once production has started on a custom piece, cancellations may not be possible, or may incur charges for work already completed.
Your order is an offer to purchase our products. We reserve the right to accept or decline any order for any reason. No order is considered accepted until we have processed payment and sent you an order confirmation email.
We accept various payment methods as indicated during the checkout process. All payments must be made in full before we dispatch your order. For certain high-value or custom pieces, we may require a deposit.
For UK orders, prices include VAT. For international orders, you may be responsible for import duties, taxes, and customs clearance fees, which are not included in our prices. We are not responsible for any such additional costs.
We offer various shipping options as detailed on our Site. Delivery times are estimates only and are not guaranteed. We are not responsible for delays due to customs, postal/courier service issues, or other circumstances beyond our control.
Risk in the products passes to you upon delivery. Title to the products passes to you once we have received full payment.
Please inspect all products promptly upon delivery. If you notice any damage or discrepancy, please contact us within 48 hours of delivery at [email protected].
You may return standard (non-custom) products within 30 days of delivery for a refund or exchange, provided the items are in their original condition, unworn, and with all original packaging and documentation.
Custom or bespoke pieces cannot be returned unless they are defective.
To initiate a return, please contact us at [email protected] for instructions. You are responsible for the cost of return shipping unless the item is defective or was sent in error.
Refunds will be processed within 14 days of receiving the returned item and confirming its condition. Refunds will be issued to the original payment method.
We provide a 12-month warranty against manufacturing defects for all our products. This warranty does not cover normal wear and tear, damage due to improper use, or accidents.
We offer repair services for our products. Depending on the nature of the repair and whether it is covered by warranty, fees may apply. Please contact us at [email protected] for more information.
All content on our Site, including text, graphics, logos, images, product designs, and software, is our property or the property of our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may view and download content from our Site for personal, non-commercial use only. You may not reproduce, modify, distribute, display, or create derivative works from any content without our prior written consent.
If you submit any content to our Site (such as reviews, comments, or feedback), you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content worldwide.
You represent that you have all necessary rights to submit such content and that it does not violate any third-party rights or applicable laws.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our total liability to you for any claims arising from or related to these Terms shall not exceed the amount paid by you for the products or services giving rise to such claim.
You agree to indemnify and hold harmless Traw White Jewelry and its officers, directors, employees, and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our services, or your violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with our Privacy Policy and any additional terms to which you agree when using specific services, constitute the entire agreement between you and Traw White Jewelry regarding our services.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by our authorized representative.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced to the fullest extent under law.
If you have any questions about these Terms, please contact us at:
Traw White Jewelry
123 Regent Street
London, W1B 4HT
United Kingdom
[email protected]
+44 (0) 207 123 4567